Privacy statement

‘IAM’ means the IAM Group of companies.A list of the companies within the IAM Group can be obtained from the IAM address below.

The IAM is committed to protecting your privacy. We comply with the principles of the Data Protection Act 1998 and aim to maintain consistently high levels of best practice in our processing of personal data.

How we use information you provide us

The IAM and affiliated local groups use the information we receive from you to provide goods and/or services that you request, to communicate with you, and to personalise our information sent to you. Transfer of your records may be made between the IAM and its affiliated local groups/ The IAM may advise you of IAM driving and, or riding products that may be of interest to you..The IAM may from time to time make your name and address available to approved companies so that you may be informed about products or services which may be considered of interest to you. If you prefer not to receive such information please contact us.

We store all the information you provide us, including information provided via forms you complete on our website, and information which we may collect from your browsing. Our server, in common with nearly all web servers, logs each page that is downloaded from the site.

Third parties may deliver some of our products to you or provide all or part of the service requested by you. In these instances, whilst the information you provide will be disclosed to them, it will only be used for the administration of the service provided and to maintain management information for business analysis.

We ask for your home, mobile telephone number, and email address to enable us to contact you in relation to an enquiry you have made, to contact you about relevant products or services, to contact you if there is a problem with your order, or there is another genuine reason for doing so. If you provide us with credit or debit card details in order to pay for a service or product, we will keep such details secure and ensure that the details are only used further with your consent and/or for the purposes of any appropriate refunds.

Occasionally, we may also use the information we collect to notify you by post, telephone, mobile telephone, email and SMS about new or existing IAM services, products and special offers we think you'll find valuable.

Generally by providing the requested data you consent to the IAM using that data for administrative purposes and for informing you of other products and services by letter, SMS, telephone and/or email.

Each time you receive marketing information or a message, you have the option to decline to receive further marketing information from us.

As required by the Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information you have given to us.

If we provide information to a third party (either a provider of a product or service, or an external data processing agency such as a mailing house) we will exercise the strictest control over the third party contractually, requiring it and any of its agents and/or suppliers to:

• maintain the security and confidentiality of the information and restrict access to those of its own employees;
• use the data for the agreed purpose only and prevent it being used for any other purpose by any other party;
• refrain from communicating with you other than concerning the product in question;
• return the data to us at the conclusion of any contract term and destroy or delete any copies made of all or any part of the information unless copies are needed to be kept to comply with regulations.

In addition, we will restrict the information disclosed to the absolute minimum necessary, for example, to provide the product or service.

Your consent

Before you provide any data to us, we will endeavour to make it clear why we need it. Sometimes we may need sensitive personal data (an example might be motoring convictions). When this is required we will obtain your consent first. Otherwise, by providing us with information, either orally or written, or by using our website, you consent to the collection, use and processing of this information by the IAM to provide and send you information about their services.

How we use cookies

"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on www.cookiecentral.com. The IAM uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.

Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns.

Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online or access any areas reserved for registered users.

Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser.

Please see our comprehensive notice on our use of cookies.

Disclosure of information to third parties

By providing your email address you consent to being contacted by the IAm and its affiliated local groups. The IAM will not pass on your details to third parties.

We may disclose some or all of the information collected from you if required to do so by law or other legally binding obligation.

Subject access requests

You have a statutory right of access to accessible personal and/or sensitive personal data that we hold about you. In order to exercise this right, your application must be in writing for security reasons. Please write to the:
Data Protection Officer at IAM House, 510 Chiswick High Road, London W4 5RG.
Please refer to the information you wish to see giving dates if possible, and enclose your cheque for £6.00 payable to Institute of Advanced Motorists Limited. We will not administer Subject Access Requests by a third party unless accompanied by a written authority of the individual who is the subject of the request.

For further information on the IAM’s data protection policy, please contact the
Data Protection Officer, IAM House, 510 Chiswick High Road, London W4 5RG

Links

Links within this site to other websites are not covered by this Data Protection and Privacy policy.

Related Links

The Information Commissioners Website

For more information, please contact The Webmaster.